General conditions

General conditions

THIS WEBSITE IS RESERVED EXCLUSIVELY FOR PERSONS OF AGE

THESE CONDITIONS ARE WRITTEN IN SPANISH LANGUAGE

 Destil leries i Cellers Jordi Perelló SL responsible for the website www.trescairesonline.es , hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce ( LSSICE), as well as informing all users of the website regarding the conditions of use.

The access and use of the website trescairesonline.es as well as the contracting of products and/or services will be governed and subject to the following General Conditions. The use of the website owned by Destil·leries i Cellers Jordi Perelló SL, implies full acceptance by the User of all the General Conditions of Access and Use in force at each time the User accesses it. Destil·leries i Cellers Jordi Perelló SL, reserves the right to modify these General Conditions at any time.

1. IDENTIFICATION DATA

Company name: Destil leries i Cellers Jordi Perelló SL 

Commercial name: trescairesonline.es CIF: B07814940 

Address: Mediterranean Sea, 48 07180 Santa Ponça, 

Mallorca, Balearic Islands, Spain e-mail: salesonline@trescaires.com

Telephone: 971699017

Commercial Registry of Mallorca, Folio 43, volume 1429, page PM-25359

2. OBJECT

Through the Website, APP or any other means, we offer Users the possibility of accessing information about our services, as well as the acquisition of products. 

3. TERMS OF USE

Acceptance of conditions of use and contracting 

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable. In case of not agreeing, the user must immediately leave the website without using it.

Every time the user accesses the website, you must carefully read the general conditions, since these General conditions may be modified and by accepting these conditions, the user states:

That you have read and understood what is stated here.           

That you are a person of legal age and of sufficient legal age to purchase beverages

alcoholic beverages in accordance with the legislation of the country of residence and with sufficient capacity 

to hire a product and/or service.

That he assumes all the obligations set forth herein.

Destil leries i Cellers Jordi Perelló SL reserves the right to modify any type of information that may appear on the site www.trescairesonline.es , of which it is the owner, of the conditions of Access and use of the same, without there being any obligation to give prior notice or inform the users of said obligations, being understood as sufficient with the publication on the website of Destil leries i Cellers Jordi Perello SL

4.ACCESS TO THE WEBSITE

Access to the website is free, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

Given that the contents and services of the Website deal, among other products, with alcoholic beverages, access to it is only allowed to those of legal age in accordance with the provisions of the regulations of their state of residence. Please, if you are a minor, leave the Website immediately.

 5. NEED FOR REGISTRATION

To access the Website and access the contents, User registration is not necessary. 

However, the use of certain services and content may be conditioned to the prior registration of the User.

The data entered by the User must be exact, current and truthful at all times. 

The User must proceed to register indicating their full name, email address, an access password and date of birth, as well as acceptance of the privacy policy and treatment of personal data, by checking the checkbox. Once registration is complete, a message will be sent to the designated email account to inform you that you have access to it.

Once the User is correctly registered on the Website, they can access "My Account" at any time. Through "My Account" the User can modify their personal data, as well as the data related to the sending of orders. 

In the "My Account" section, the User can also view the discount coupons available to him, download the invoices of the orders placed, consult payment invoices and consult the established alerts.

 The registered User will be responsible at all times for the custody of their password, assuming consequently any damages that may arise from its improper use, as well as the transfer, disclosure or loss of the same. For these purposes, access to restricted areas and/or the use of services and content made under the password of a registered User will be deemed to have been made by said Registered User, who will be liable in all cases for said access and use.

By registering on our platform, you acquire the status of user, customer or commercial contact of Destil leries i Cellers Jordi Perelló SL, therefore, as indicated in our Privacy Policy, our firm is covered by the established legitimate interest in the European Data Protection Regulation and in the Law on Services for the Information Society and Electronic Commerce to send electronic commercial communications. These emails will provide you with the option to exercise your rights. Please read our Privacy Policy.

 6. PRIVACY AND DATA PROCESSING

When it is necessary to provide personal data in order to access certain content or services, Users will guarantee its veracity, accuracy, authenticity and validity. The company will give said data the corresponding automated treatment based on its nature or purpose, in the terms indicated in the Privacy Policy section.  

6.1 INDUSTRIAL AND INTELLECTUAL PROPERTY

The User acknowledges and accepts that all the contents displayed on the Web Space and especially, designs, texts, images, logos, icons, buttons, software, trade names, brands, or any other signs that may be used industrially and/or commercial are subject to Intellectual Property rights and all trademarks, trade names or distinctive signs, all industrial and intellectual property rights, on the contents and/or any other elements inserted in the page, which are the exclusive property of the company and /or third parties, who have the exclusive right to use them in economic traffic. For all these reasons, the User undertakes not to reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify such content, keeping the company harmless from any claim arising from the breach of such obligations. In no case does access to the Web Space imply any type of waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise. These General Conditions of Use of the Web Space do not grant Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Web Space and/or its Contents other than those expressly provided for herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by the company or the third party owner of the affected rights.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing in this Space, as well as the Space itself as a whole, as a multimedia artistic work, are protected as rights of copyright by the legislation on intellectual property. The company is the owner of the elements that make up the graphic design of the Web Space, the menus, navigation buttons, the HTML code, the texts, images, textures, graphics and any other content of the Web Space or, in any case, has the corresponding authorization for the use of said elements. The content provided in the Web Space may not be reproduced in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or by any means, unless prior authorization is obtained, by writing, of the aforementioned Entity.

Likewise, it is prohibited to suppress, elude and/or manipulate the “copyright” as well as the technical protection devices, or any information mechanisms that the contents may contain. The User of this Web Space undertakes to respect the rights set forth and to avoid any action that could harm them, reserving in any case the company the exercise of whatever means or legal actions correspond to it in defense of its legitimate intellectual and industrial property rights.

7. OBLIGATIONS AND RESPONSIBILITIES OF THE USER OF THE WEB SPACE

The User agrees to:

1. 1. Make proper and lawful use of the Web Space as well as the contents and services, in accordance with: (i) the applicable legislation at any time; (ii) the General Conditions of Use of the Web Space; (iii) morality and generally accepted good customs and (iv) public order.
   2. Provide all the means and technical requirements that are needed to access the Web Space.
   3. Provide truthful information by filling in the forms contained in the Web Space with your personal data and keeping them updated at all times in a way that responds, at all times, to the real situation of the User. The User will be solely responsible for the false or inaccurate statements made and the damage caused to the company or third parties by the information provided.

Notwithstanding the provisions of the previous section, the User must also refrain from:

1. 1. Make unauthorized or fraudulent use of the Web Space and/or its contents for illicit purposes or effects, prohibited in these General Conditions of Use, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of services or documents, files and all kinds of content stored in any computer equipment.
   2. Access or attempt to access resources or restricted areas of the Web Space, without complying with the conditions required for said access.
   3. Cause damage to the physical or logical systems of the Web Space, its suppliers or third parties.
   4. Introduce or spread computer viruses or any other physical or logical systems that are likely to cause damage to the physical or logical systems of the company, suppliers or third parties.
   5. Attempt to access, use and/or manipulate the data of the company, third-party providers and other Users.
   6. Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.
   7. Delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of the company or third parties incorporated into the content, as well as the technical protection devices or any information mechanisms that may be inserted in the content. .
   8. Obtain and try to obtain the contents using means or procedures other than those that, depending on the case, have been made available for this purpose or have been expressly indicated on the web pages where the contents are found or, in general, of those that are commonly used on the Internet because they do not entail a risk of damage or disablement of the Web Space and/or its contents.
   9. In particular, and merely indicative and not exhaustive, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material that: • In any way is contrary to, belittles or violates the fundamental rights and public freedoms recognized constitutionally, in International Treaties and in the rest of the current legislation. • Induces, incites or promote criminal, slanderous, defamatory, violent actions or, in general, contrary to the law, morality, generally accepted good customs or public order. • Induce, incite or promote discriminatory actions, attitudes or thoughts for reasons of sex, race, religion, beliefs, age or condition. • Incorporate, make available or allow access to products, elements, messages and/or services of criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, morality and generally accepted good customs or public order. Induces or may induce an unacceptable state of anxiety or fear. • Induces or incites to engage in dangerous practices, risky or harmful to health and mental balance. • It is protected by the legislation on intellectual or industrial protection belonging to society or to third parties without the intended use having been authorised. • Is contrary to honor, personal and family privacy or the image of individuals. • Is any type of advertising. • Includes any type of virus or program that prevents the normal functioning of the Web Space.

If you are provided with a password to access some of the services and/or contents of the Web Space, you are obliged to use it diligently, keeping it secret at all times. Consequently, it will be responsible for its proper custody and confidentiality, undertaking not to transfer it to third parties, temporarily or permanently, or to allow access to the aforementioned services and/or content by outsiders. Likewise, you are obliged to notify the company of any fact that may lead to an improper use of your password, such as, but not limited to, its theft, loss or unauthorized access, in order to proceed with its immediate cancellation. Consequently, as long as the above notification is not made, the company will be exempt from any liability that may arise from the improper use of its password, being its responsibility any illicit use of the contents and/or services of the Web Space by any illegitimate third party. If you negligently or intentionally fail to comply with any of the obligations established in these General Conditions of Use, you will be liable for all damages that may arise from said breach for the company.

8. RESPONSIBILITIES

 Destil·leries i Cellers Jordi Perelló SL, is not responsible for any damage or harm to the user's software or hardware arising from access to the website or the use of information or applications contained therein.

Destil leries i Cellers Jordi Perelló SL does not guarantee the suitability, reliability, availability, timeliness or accuracy of the information or services contained on its website, and may be updated, modified or deleted without prior notice, respecting, in any case, the legal provisions of information.

Destil·leries i Cellers Jordi Perelló SL does not guarantee that the contents of its Pages are suitable or available outside of Spain. In the event that all or part of the contents of the Pages of Destil leries i Cellers Jordi Perelló SL are considered illegal in countries other than Spain, access to them and their use by users is prohibited and, in the event If this occurs, it will be exclusively under the responsibility of the Users, who are obliged to comply with the applicable national laws.

Continued access is not guaranteed, nor is the correct display, download or use of the elements and information contained on the website that may be impeded, hindered or interrupted by factors or circumstances beyond its control. It is not responsible for the decisions that may be adopted as a result of access to the content or information offered.

The service may be interrupted, or the relationship with the User resolved immediately, if it is detected that a use of its Web Space, or any of the services offered therein, is contrary to these General Conditions of Use. No We are responsible for damages, losses, claims or expenses arising from the use of the Web Space. It will only be responsible for removing, as soon as possible, the content that may cause such damage, provided that it is notified. In particular, we will not be responsible for any damages that may arise, among others, from:

1. 1. Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunications lines and networks, or for any other cause beyond the control of the company. 
   2. Illegitimate interference through the use of malicious programs of any kind and through any means of communication, such as computer viruses or any other.
   3. Improper or inappropriate abuse of the Web Space.
   4. Security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions of it. The administrator of the web space reserves the right to withdraw, totally or partially, any content or information present in the Web Space.

The company excludes any responsibility for damages of any nature that may be due to the misuse of the services freely available and used by the Users of the Web Space. Likewise, it is exonerated from any responsibility for the content and information that may be received as a result of the data collection forms, being the same only for the provision of query and doubt services. On the other hand, in case of causing damages due to illegal or incorrect use of said services, the User may be claimed for the damages or losses caused. You will keep the company harmless against any damages arising from claims, actions or demands of third parties as a result of your access or use of the Web Space. Likewise, you agree to indemnify against any damages arising from your use of "robots", "spiders", "crawlers" or similar tools used for the purpose of collecting or extracting data or any other action on your part that imposes an unreasonable burden on the operation of the Web Space.

9. HYPERLINKS

The User undertakes not to reproduce in any way, not even through a hyperlink or hyperlink, the Web Space, as well as any of its contents, unless expressly authorized in writing by the person responsible for the file.

The Web Space may include links to other web spaces, managed by third parties, in order to facilitate the User's access to the information of collaborating and/or sponsoring companies. In accordance with this, the company is not responsible for the content of said Web Spaces, nor is it in a position of guarantor or/or offering the services and/or information that may be offered to third parties through third-party links. .

The User is granted a limited, revocable and non-exclusive right to create links to the main page of the Web Space exclusively for private and non-commercial use. The Web Spaces that include a link to our Web Space (i) may not misrepresent their relationship or claim that such a link has been authorized, nor include trademarks, denominations, trade names, logos or other distinctive signs of our company; (ii) may not include content that may be considered in bad taste, obscene, offensive, controversial, that incites violence or discrimination based on sex, race or religion, contrary to public order or illegal; (iii) may not link to any page of the Web Space other than the main page; (iv) must link to the address of the Web Space itself, without allowing the Web Space that makes the link to reproduce the Web Space as part of its website or within one of its "frames" or create a "browser" on any of the pages of the Web Space. The company may request, at any time, to remove any link to the Web Space, after which it must proceed immediately to remove it.

The company cannot control the information, content, products or services provided by other Web Spaces that have established links to the Web Space.

10. PURCHASE PROCESS

The User can make the purchase of products. The purchase process is based on a virtual basket, in which the User can add the products they wish to purchase.

To add products to the shopping cart, once the User is on the product page, they must select the number of products and the “Add to cart” option. At any time the User can access and modify the content of the basket.

Once all the products you wish to purchase are in the shopping basket, the User may start processing the order by selecting the "Confirm the purchase" option.

If the User is not registered or has not previously registered, he will have two options: access his account if he has one or enter his data without registering by entering the billing and shipping address, he must enter the required data to be able to continue with the registration process. order processing. In the event that the User wishes to send or bill to an address other than the usual one, they will have the option of adding alternative addresses.

Next, the User must select one of the shipping methods that best suits their needs, within the possibilities that the Website provides based on the shipping address and the specified country. The User will also have the option to include comments, requirements or additional information about their order through a text field.

Next, the User, after selecting the payment method and accepting the terms and conditions of the purchase set forth here, by checking the checkbox, the User must ensure that the products indicated on the screen are the ones they wish to purchase and at this point, also You will be able to consult the total price of the selected products and the shipping costs generated based on the specified address. Likewise, the User will be able to visualize, where appropriate, the promotions applied to his order.

Finally, to finish processing the order, the User must choose the delivery method and click on the "Make the purchase" button, select the payment method and will automatically be redirected to the corresponding payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming the order information on the screen and sending an email to the User confirming the operation and specifying the characteristics of the product, price, selected shipping method, contract date, order number and delivery date. 

The User assumes responsibility for the correct and truthful introduction of the product delivery data, Destil leries i Cellers Jordi Perelló SL not assuming any responsibility in the event that the delivery cannot be made due to the inaccuracy or incorrectness of the data.

 In the case of payment by bank transfer, we cannot guarantee that the price of the product will be maintained beyond 48 hours and sufficient stock,

 Full availability of all products at the time of purchase is not guaranteed regardless of receipt of the order confirmation email. In the event that it is impossible to supply said product, a full refund of the amount of the product will be made, provided that the User does not want a change of the product. In case of partial or total return, it will be made in a period not exceeding 14 calendar days from the date that said return request is communicated by the User.

 11. PRICE

 The prices of our products are expressed in euros and include the corresponding Value Added Tax (VAT) depending on the product.

The price expressed does not include the shipping costs that may be generated since the rates vary depending on the destination and the weight of the final order. 

 Purchases that are going to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Shipments will not be made in territories of non-member States of the European Union, the Canary Islands, Ceuta or Melilla.

Destil·leries i Cellers Jordi Perelló SL reserves the right to modify its prices at any time, but the products will be billed based on the rates in force at the time the order is registered.

12. PRODUCT AVAILABILITY

Our offers and prices are valid as long as they are displayed on the website, and always based on available stock.

We reserve the possibility of assigning a maximum of bottles of product per customer. Assignments will be made in strict order of receipt of order.

Normally we only offer products that we have in stock. For products that are not in our warehouses, our offers are valid subject to availability from our suppliers. Within this framework, indications on the availability of products will be provided at the time each order is processed.

In the event that the product is not available after the processing of an order, the buyer will be informed by email or by telephone of the delivery of only part of his order, and he may accept or cancel the order. In any case, the client will receive a full or partial refund within a maximum period of 72 hours.

13. METHODS OF PAYMENT

The payment methods available on the Website are the following:

1. Payment by debit or credit card through a Virtual POS system.

2. Payment through the payment platform.

3. Payment by bank transfer to a branch bank account 

In certain cases and to prevent possible fraud, Destil leries i Cellers Jordi Perelló SL reserves the right to request a specific form of payment in the event that the identity of the buyer is not reliably proven. 

Destil leries i Cellers Jordi Perelló SL at no time has access to, knows or stores bank data of Users during payment operations, except transfer provided by the client and it will always be systems that guarantee payment security. In addition, it reserves the right to reject or cancel, prior communication to the User, at its sole discretion, those orders in which there may be (i) inaccuracies or notorious errors in the product, (ii) inaccuracies or manifest errors in the fixing of prices to through the SITE or (iii) any suspicion of fraud or of having provided significant false, incomplete or inaccurate data by users and reserves the right to request a copy by email of the card used in the purchase and identity document, bank statement, national identity document, passport or equivalent documentation DNI of the User to confirm the veracity of the data provided rted.

 To proceed with the payment by bank transfer, the User must make a transfer with the details that will appear in the order confirmation email. It will indicate the account number to which you must make the transfer, the amount and the reference that you must attach to speed up the final acceptance process of your order. The order will be processed once the full amount has been received and the period of delivery days communicated to the User will begin to count from the receipt of the full amount. The order made by bank transfer is valid for 48 hours. Any payment made after that period may be subject to changes in product availability or prices.

Destil leries i Cellers Jordi Perelló SL is not responsible for whether the sending of an order to the User is subject to special conditions and charges on the importation of alcoholic products. It is the responsibility of the USER to find out and process the necessary documents according to the legislation in force. in the country of delivery for the import declaration of said products if said country differs from Destil leries i Cellers Jordi Perelló SL. Destil·leries i Cellers Jordi Perelló SL will not assume the payment and processing of these taxes, being the User responsible. In case the user does not accept, the refund of the order will not be made.

 14. SHIPPING AND DELIVERY COSTS.

 The shipping costs of the orders will be assumed by the User, unless expressly indicated otherwise.

Destil·leries i Cellers Jordi Perelló SL will inform the customer of the estimated delivery times of the order in the purchase process. The delivery times indicated in the order are only an estimate and refer to working days, the order placed by the User will be managed within a period of 48 working hours from the date of payment, except in some specific cases in Additional days may be needed to prepare the order.

Deliveries are made on working days (Monday to Friday) and during business hours (from 9 a.m. to 7 p.m.) to the address indicated by the User, as long as the address is included in the delivery areas included in the Platform. They will accept PO Boxes. Unfortunately deliveries are not offered on weekends, holidays or outside of business hours.

We always use reliable and safe transport companies and all shipments are packed in boxes designed for transport.

In the event that the carrier tries to deliver the package and there is no one to receive it, it will leave a note stating the delivery attempt. 

It is the User's obligation to contact the carrier and arrange a new appointment

It is up to the User to check the order at the time of delivery and carry out at that time all the claims that he deems justified, such as product breakage or lack thereof. In the event that the User does not indicate to the carrier at the time of delivery and in the pertinent document (delivery note) any anomaly with the order received (breakages, lack of merchandise, erroneous products), Destil leries i Cellers Jordi Perelló SL will not be held responsible for the claims or the costs derived from a subsequent claim. In the event of any claim by the User due to an incident in the delivery, photographs confirming said claim may be requested.

 Destileries i Cellers Jordi Perelló SL will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made by causes beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.

The order will be delivered as soon as possible and, in any case, always before thirty (30) calendar days from the date of order confirmation.

The client will have to take into account that the delivery times, the quality of the service, the delivery point and the cost, are made by transport operators and not by the Online Store. 

 Destil·leries i Cellers Jordi Perelló SL does not assume any responsibility for the consequences of possible delays in shipment.

 COLLECTION

 The customer will have the option of collecting their order at no cost at our warehouse located at:

C/ Mediterranean Sea, 48 

07180 Santa Ponsa, 

Majorca, Balearics, Spain 

e-mail: salesonline@trescaires.com

Telephone: 971699017

Hours: Monday to Friday from 8:30 a.m. to 3:30 p.m. 

For your collection you will have to bring the proof of purchase and the supporting documentation of the owner of the order, In the event that the owner could not appear in person, he could authorize a third party with the corresponding authorization, proof of purchase and photocopy of the owner

15. CANCELLATIONS AND REFUNDS

 The User has the right to cancel the order placed at no cost until the time the shipment or collection becomes effective. Once the order is made available to the transport company or the User has collected their order at one of the established collection points, the claim by the User will be considered a return.

The User can make the return up to 14 calendar days from receipt of the product, by sending an email to salesonline@trescaires.com indicating the order number and the products to be returned, according to the following specifications:

1. The right of return cannot be exercised when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions.

2. It is mandatory to return the correctly protected products, in their original packaging, in perfect condition for subsequent sale.

3. No package can be accepted that lacks any of the sender's identification elements (name, surname, address, order number).

4. The return of the requested products will give rise to the reimbursement of all the amounts paid by the User.

5. The shipping costs are borne by the customer, as well as the return costs. Excluded from this case are those returns that derive from our error or from a product defect. In such a case, Destil leries i Cellers Jordi Perelló SL undertakes to exchange the defective product for another of the same or the amount will be refunded. You will also be responsible for the costs of return and subsequent shipping.

 After checking the good condition of the products, the amount corresponding to the returned units will be reimbursed within a maximum period of 10 calendar days using the same means of payment that the User used for the initial purchase. 

There is no withdrawal in the cases contemplated in article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users. In an enumerative but not limiting manner, there is no return in the case of personalized or perishable products without prejudice to the foregoing, in case of doubt, the Client may contact Destil leries i Cellers Jordi Perelló SL in advance.

 In the event that at any time a typographical or price error occurs, at all times beyond the control of Destil·leries i Cellers Jordi Perelló SL, it will be corrected immediately. If there is a typographical error in any of the prices shown and a Customer has made a purchase decision based on this error, the Customer will be informed of this error and the customer will have the right to cancel their purchase at no cost on their part. 

The contents of the web page could, on occasions, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the Customer will have the right to cancel their purchase at no cost on their part. 

 16. PRODUCT WARRANTY

The products marketed through the Website have the guarantees offered by their producers. In those incidents that justify the use of the guarantee, the option will be to replace the item, reduce the price of the item or refund the amount of the affected item. In no case, the procedures carried out will entail an additional cost for the User.

The incident must be sent via email to ventasonline@trescaires.com within a period of one month after receiving the order, where Destil leries i Cellers Jordi Perelló SL reserves the right to request the User images or photographs of affected products to carry out the appropriate checks and thus be able to take the necessary measures to resolve the incident.

17. DATA PROTECTION

To use some of the Services, the User must previously provide certain personal data. The company will automatically process this data and apply the corresponding security measures, all in compliance with the RGPD, LOPDGDD and LSSI. The User can access the policy followed in the processing of personal data, as well as the establishment of the previously established purposes, under the conditions defined in the Privacy Policy.

18. COOKIES

The company reserves the right to use "cookie" technology in the Web Space, in order to recognize you as a frequent User and personalize your use of the Web Space by pre-selecting your language, or more desired or specific content.

Cookies collect the user's IP address, with Google being responsible for processing this information.

Cookies are files sent to a browser, through a Web server, to record the User's navigation in the Web Space, when the User allows their reception. If you wish, you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drive. Please consult the instructions and manuals of your browser for further information.

Thanks to cookies, it is possible that the browser of the computer used by the User can be recognized in order to provide content and offer the browsing or advertising preferences that the User, to the demographic profiles of the Users as well as to measure the visits and traffic parameters, monitor the progress and number of entries.

please see Cookies policy

19. REPRESENTATIONS AND WARRANTIES

In general, the contents and services offered in the Web Space are merely informative. Therefore, by offering them, no guarantee or declaration is granted in relation to the contents and services offered in the Web Space, including, by way of example, guarantees of legality, reliability, usefulness, veracity, accuracy, or marketability, except in the to the extent such representations and warranties cannot be excluded by law.

20. FORCE MAJEURE

The company will not be responsible at all in case of impossibility of providing service, if this is due to prolonged interruptions of the electrical supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event.

Destil leries i Cellers Jordi Perelló SL is not responsible for the interruption, suspension or termination of the online store and does not guarantee the continuous and permanent availability of the online store service. It is thus exonerated from any liability for possible damages caused as a result of the unavailability of the Online Store. In these cases, it will use its best efforts to give 24 hours notice of the interruption.

21. DISPUTE RESOLUTION. APPLICABLE LAW AND JURISDICTION

Email will not be considered a valid means for the purposes of submitting claims. To do so, they must contact Destil leries i Cellers Jordi Perelló SL, Carrer de la Mar Mediterrània, 48 – 07180 Polígon Son Bugadelles, Santa Ponça – Mallorca – Spain, which will indicate the channels to follow in each case.

All matters relating to the websites of Destil leries i Cellers Jordi Perelló SL will be governed by Spanish law and will be subject to the jurisdiction of the Courts and Tribunals of Palma, waiving any jurisdiction that may correspond.

 In the event that any stipulation of these General Conditions of Use is unenforceable or null by virtue of the applicable legislation or as a result of a judicial or administrative resolution, said unenforceability or nullity will not make these General Conditions of Use unenforceable or null altogether. In such cases, the company will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and claim reflected in the original stipulation.