The User has the right to cancel the order placed at no cost until the time the shipment or collection becomes effective. Once the order is made available to the transport company or the User has collected their order at one of the established collection points, the claim by the User will be considered a return.
1. RETURN TIME
The User can make the return up to 14 calendar days from receipt of the product.
2. RETURN CHANNELS
If the User wishes to make a return, he will have to do so through these channels indicating the order number and the products to be returned:
- By sending an email to email@example.com
-In person at our warehouses in Mallorca from Monday to Friday from 8:30 a.m. to 3:00 p.m.
C/ Mar Mediterranea, 48 07180 Pol Son Bugadelles-Calvia
Once we have the return request with the necessary data for it, we will send a guide to your email within the next 48 hours so that you can use it and return the products. You must print the completed guide and take it with the product
In case the product does not meet the conditions to accept the return. We will inform the User with an email message of the reason why the change and/or guarantee is not applicable.
3. FORMS AND TIMES OF REIMBURSEMENT
- Using the same means of payment that the User used for the initial purchase.
- Exchange of the product for a new one or another (prior payment of shipping costs, if any).
-Coupon to make a new purchase, valid for a limited time of 6 months.
After checking the good condition of the products, the amount corresponding to the returned units will be reimbursed within a maximum period of 10 calendar days.
4. conditions of the product to apply the return.
-The right of return cannot be exercised when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions.
-It is mandatory to return the correctly protected products, in their original packaging, in perfect condition for subsequent sale.
-No package can be accepted that lacks any of the sender's identification elements (name, surname, address, order number).
-The return of the requested products will give rise to the reimbursement of all the amounts paid by the User.
In the event that the return conditions are not met, the User will decide the final destination of the product, at the expense of the expenses, if any.
5. The shipping costs are borne by the customer, as well as the return costs. Excluded from this case are those returns that derive from our error or from a product defect. In such a case, Destil leries i Cellers Jordi Perelló SL undertakes to exchange the defective product for another of the same or the amount will be refunded. You will also be responsible for the costs of return and subsequent shipping.
There is no withdrawal in the cases contemplated in article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users. In an enumerative but not limiting manner, there is no return in the case of personalized or perishable products without prejudice to the foregoing, in case of doubt, the Client may contact Destil leries i Cellers Jordi Perelló SL in advance.